Request a Refund

Refund Policy

All refunds must be requested in writing and submitted to the Department of Recreation and Youth Services.  Requests for a refund are subject to the Department's refund policy and approval by the Department Director.  

Cancelled Classes or Programs: A full refund will be issued if the cancellation is initiated by the Department of Recreation and Youth Services due to insufficient enrollment (classes with a minimum participation requirement have the minimum and maximum number of people listed in the class description).  A credit will be applied to your account and will be used toward future class or program fees if the Department does not receive a written request for a refund. 

Before the Class or Program Begins: Request for a refund can be made only when the refund is requested prior to the start of class, and does not reduce the class or program size below the minimum class attendance requirement.  

After the Class or Program Begins: Refunds will be granted up to the beginning of the second week of a class or program.  These refunds will be prorated and subjected to a $10.00 administration fee.  No refunds will be issued after the beginning of the second week of a class or program.  

Refunds Due to Illness: Refunds will only be issued if the participant becomes ill and is no longer able to participate in the remainder of the class or program. A doctor's statement must be provided.  These refunds will be prorated and subjected to a $10.00 administration fee. No refund will be granted without a doctor's statement. 

Recreation Passes: All passes are non-refundable and non-transferable.