About Dayton Water

The Department of Water provides high-quality potable water, wastewater treatment, and storm water services that meet or exceed all regulatory requirements and community environmental concerns in the most cost-effective manner for the health, safety, welfare, and economic stability of the community. The Department manages the City's water infrastructure, supply, treatment, distribution, sewer system, reclamation, and environmental efforts.

our Mission

The City of Dayton Department of Water strives to be the region's nationally-recognized provider of premier water services.

our vISION 

As guardians of public health, we are devoted to providing high quality and affordable regional    water services.

Our Values

  • Professional Excellence
  • Customer Satisfaction
  • Integrity
  • Cooperation
  • Trust
  • Innovation
  • Accountability
  • Quality 


For inquiries on water bills or services please visit the City of Dayton's Water / Utility Billing and Payment Service or call 937-333-3500.

Report a Problem

To report urgent water or sewer system maintenance problems, please call 937-333-4905.

Customer Service App

Non-urgent water service issues may also be reported on Dayton Delivers, the City of Dayton customer service app.