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1. I have a high water bill. Would it be possible to get an adjustment?

If you had a leak, and the water didn't enter the sanitary sewer, then we will credit the sanitary sewer portion of the bill only. Examples of this situation would be a broken pipe under slab or a leak in a basement with a dirt floor.

2. I have a leak in my yard. Will the Water Department repair it?

We only repair from the water main to the property line. After the service crosses the property line, maintenance becomes the responsibility of the landowner.

3. If I fill my pool with a garden hose, will the Water Department credit my sewer bill?

The Water Department does not credit sewer charges for filling swimming pools. Water Engineering issues fire hydrant permits to fill pools. Charges are based upon the volume of the pool. For the fees break down view the Filling Pool page.

4. My meter hasn't been read for sometime. What should I do?

We require that every meter be read at least once (1) every nine (9) months. You can contact Water Revenue at 937-333-3550 to set up an appointment to have your meter read. You may also register a key at Water Revenue at City Hall to allow the meter reader access to your meter.

5. My meter is not working, do I have to pay to have it changed?

No, but if the meter froze and broke there is a charge. If it is simply routine maintenance and or a meter that is failing there is no charge for a replacement.