FAQs • Dayton, OH • CivicEngage

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How do I make an appointment to have my meter changed?: Please call the Customer Service Call Center at 937-333-3550, Monday through Friday between 8 a.m. and 4 p.m.

Once the meter is changed out with an Automatic Meter Reading meter, customers can be assured of timely and reliable meter reads resulting in an accurate bill without having to provide access to the meter.

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Water Meter Information

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1. What is Automatic Meter Reading?: AMR stands for Automatic Meter Reading. The meter uses a radio frequency signal to transmit the meter read to a receiver that is utilized by the City’s meter reading staff.

2. Will the AMR meter interfere with cell phones, garage door openers or other electronics?: No. The transmitter is fully compliant with all FCC regulations and will not interfere with any other radio signal.

3. Do I need to be home to have my meter changed?: Yes, if the water meter is located inside your house. Someone will need to provide access to the meter. You will need to make those arrangements with us to have someone at your residence during the appointment slot.

No, if the water meter is located outside in a meter pit. We will confirm that water is not being used and proceed with the meter change out.

4. What will the new meter cost me?: There is no charge for the new meter.

5. How long does it take to change the meter?: A normal meter replacement will typically take 15-25 minutes, however each location is different taking into consideration the condition of the adjacent plumbing and other conflicting home improvements.

6. How do I make an appointment to have my meter changed?: Please call the Customer Service Call Center at 937-333-3550, Monday through Friday between 8 a.m. and 4 p.m.

Once the meter is changed out with an Automatic Meter Reading meter, customers can be assured of timely and reliable meter reads resulting in an accurate bill without having to provide access to the meter.