What are the procedures for a broken house lateral?

After it has been confirmed that a lateral is in fact broken the procedures for repair will depend on where the break is. If the break is on your side of the curb it can be repaired by a licensed plumber after a permit is pulled. If the break is in the street side of the curb the plumber must pull the permit and then get in contact with Sewer Maintenance to have City crews do all work that would be required from the Sewer main to the curb. The City would then charge the plumber for work to the main and the plumber charges you.

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1. Do the sanitary and storm system work together?
2. Do I have to be home when they clean the sanitary main?
3. What do the green paint marks mean?
4. How does grease get into the main?
5. How often should I have my house lateral cleaned for roots?
6. Why do I get an odor in my basement?
7. Is my house lateral hooked to the catch basin?
8. What are the procedures for a broken house lateral?
9. What is Montgomery County Sewer Maintenance number?
10. Who do I call about the animals in the catch basin?
11. How much does it cost for a sewer tap?
12. Why does my basement flood when it rains heavy?
13. Can I use Pine-Sol or is your disinfectant better?
14. Will sewer odor hurt me?
15. Who is responsible for the sewer lateral?
16. How long will it take the sewer maintenance crew to get here?
17. Why is my toilet gurgling?
18. Would you locate my sanitary main?
19. Would you come out and locate my house lateral?
20. Who do I need to talk to about getting a catch basin put in front of my house?
21. Why did water splash out of my toilet?
22. Will I be charged to have a catch basin cleaned?
23. Will I be charged for a broken catch basin in front of my house?
24. Why am I paying a Storm Water fee? I don't have a storm sewer.