Why does it take so long to get through to Water Revenue Customer Service? T
When the City changed telephone service providers in 1999 some changes occurred in the way calls were received. Each Customer Representative can have as many as ten calls waiting to be served. If staff availability is low on a particular day it may take a little longer to get through. Water Revenue has worked very hard to cut down on the amount of time a customer is on hold.

Show All Answers

1. My water pressure is low, what can I do?
2. Sometimes my water is cloudy for a moment when I open the faucet what is wrong?
3. If my water is rusty colored can I drink it? What causes that? Can I wash my clothes?
4. I need to repair some plumbing and I want the water off at the curb. How do I get it shut off?
5. My curb box is about three inches above ground level. Who repairs it?
6. Why does it take so long to get through to Water Revenue Customer Service? T
7. What is the wellfield charge and why is it back on my bill?
8. Why was the storm water billing added to my water bill?
9. Why does my storm water bill vary on each water bill?