Show All Answers

1. How much is my bill?

Call Water Revenue at 333-3550.

2. When is the next meter reading?

Call Water Revenue at 333-3550.

3. Can you come over and read my water meter before I move?

Call Water Revenue at 333-3550.

4. Can you put on / take my name off a bill?

Call Water Revenue at 333-3550.

5. Can you make payment arrangements for me?

Call Water Revenue at 333-3550.

6. Can you fax me a copy of my bill?

Call Water Revenue at 333-3550.

7. I am a landlord and I want my tenant's water turned off to evict them. Can you turn off the water for them?

This is a landlord tenant dispute. Please settle this through civil court. We can not turn off water in a residence that is occupied.

8. A plumber said to call and get my water turned off. Can you send someone out to do that and does it cost anything? Can you come out now?

Is this a licensed plumber? A licensed plumber can turn on/off at the curb stop and do that for you. If she is not a licensed plumber, we have to come out. Only licensed plumbers and water department personnel may turn off/on. There is a $55 charge for turning off and on which equals $110 total. This is then added to your water bill.

9. I just got a tag for a "dead" meter. No one told me I had a "dead" meter. Now what?

A "dead" meter order comes from water revenue when they come to read your meter. "Dead" means the numbers on the dial haven't moved from the last read. There is no charge for a meter change.

10. I want to get my swimming pool filled up. What do I need to do?

Call THE ONE STOP CENTER for a permit. That number is 333-3883.

11. I have water running in my basement by the meter. What do I need to do?

If the water is coming from the meter, water distribution will come out and replace it. There is no charge for that. If the water is leaking from the pipes on either side of the meter, you will need to call a plumber. We cannot recommend a plumber. You can check the phone book and get a plumber who is licensed and bonded.

12. There is water coming up in my front yard. Just going straight up in the air! It looks like the four fountains are supposed to look downtown. Do I have to pay for all that water?

What is your address? I can send out the Leak Investigator. If the leak is on the City, you do not have to pay for it, if the leak is your side, unfortunately you will have to pay.

13. I just turned my kitchen facet on and the water is brown. And now that I have been doing laundry I just know that my clothes are ruined. Now what?

What is your address? Make sure you keep the clothes wet, even though the water is brown, I'll have someone come over with a bottle of Rust Remover. You will need to run the cold, not hot water, to get the rust out.

14. I must have low water pressure. Can you send someone out to turn it up?

There is a minimal $55 charge to check water pressure, which is added to your bill. Is this a sudden drop in pressure or has it been low for a while? If it is a sudden drop, please check for water bubbling in your yard, or if someone left the garden hose on. Is the pressure low all over the house or just in certain areas? Let me ask this, do you have galvanized or copper plumbing? If you have galvanized, more than likely the pipes are clogged. We will come out and change the meter and make sure the curb stop is turned on. If that doesn't help, and the problem is clogged pipes, the service line will need replaced. The service line is the homeowner's responsibility. The service line runs from the curb stop to the meter. It is underground. If the pressure is low just in certain areas of the house, it then appears to be internal and you will need to call a plumber. Is it low just at the kitchen sink? Do you have an aerator? If so, unscrew it from the facet, clean it out, and screw it back on.

15. The meter setter said he would not replace the meter because the pipe is galvanized. I want to speak to a supervisor.

The lines before and after the meter are the homeowner's responsibility. Before the meter can be replaced, the plumbing must be repaired. After it is repaired, call us back and we will schedule the meter change.

16. What is pressure supposed to be in this area?

Call Water Engineering at 333.3739.